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Client-Specific Rules: Raposo Cleaning Services will comply with any rules established by the client. Special instructions or needs must be provided during the initial consultation or at least 24 hours before the scheduled cleaning. 

Advance Notice: Special requests should be communicated at least 24 hours before the scheduled cleaning. This allows us to bring necessary supplies and allocate enough time for the additional tasks. 

Avoiding Areas: If you want us to avoid cleaning certain areas, please notify the office in advance. 
 

Exclusions: We do not clean the following items:

• Computers

• Areas containing bodily fluids or excretions

• Litter boxes

• Allergies: Please inform us of any allergies in advance during the consultation. 

• Advance Notice: Cancellations should be made at least 48 hours in advance.

• Short-Notice Cancellations: Cancellations made within 48 hours of the scheduled service may incur a charge of up to 50% of the cleaning fee.

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• Same-Day Cancellations: Cancellations on the day of the service may incur a full charge.

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• Company-Initiated Cancellations: If Raposo Cleaning Services needs to cancel, we will offer 1-2 alternative dates as soon as possible.

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* Exclusions may be applied * 

• Access Requirements: We require access to the property at the scheduled time. If no one will be home, please provide us with entry instructions (e.g., door codes, keys, etc.) ahead of time.

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• Lock-Out Fee: If we cannot access the property, a Lock-Out Fee of 50% of the service cost will be charged. 

• Supplies: We provide all cleaning supplies during the first cleaning session. After that, clients are responsible for replenishing them as needed. Alternatively, we can provide supplies for all cleanings upon request.

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• Professional Equipment: We use high-quality, professional-grade equipment to ensure superior results. 

• Experienced Team: Our teams consist of 2-3 highly trained, and background-checked professionals. References are also available upon request.

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• Uniform & Safety: All employees are uniformed and identified for your safety. For liability purposes, team members wear tennis shoes at all times while cleaning. Please let us know if you’d like shoes covered while in your home. 

•Satisfaction Guarantee: If a task is missed or not well done, contact us within 24 hours, and we will return to complete the job at no additional cost.

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• Photo Evidence: Please provide photos of the missed task when you report it, so we can set a time and send assistence as fast as possible. 

• Payment Method: Clients must have a valid credit or debit card on file. Payments are processed on the day of service, unless otherwise discussed beforehand.

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• Card Updates: Please ensure your card information is current to avoid service interruptions.

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• Late Payments: Future services may be paused until any outstanding payments are settled. 

While we aim to maintain consistent pricing, we reserve the right to adjust rates. Any changes will be communicated to the client in advance. 

• Damage Policy: Our staff is trained to report any damage immediately, and we will contact you to discuss repair or replacement options. We are fully insured, and a copy of our policy is available upon request.

• Exclusions: We highly recommend securing valuable items such as cash, jewelry, art, antiques, and electronics to avoid damage, loss and/or mishaps. 

Pets: We love pets, and they are welcome to roam freely as long as they are comfortable with our team. If you believe your pet may become anxious during the cleaning, please arrange for them to be secured in a safe space. 

Tipping is not required but appreciated. A typical tipping range is 10-20% of the service cost. 

We are closed on major holidays, including Thanksgiving, Christmas Day, and New Year’s Day. Services will resume the following business day. We appreciate your understanding and encourage you to plan your cleaning appointments ahead. 

We have Instagram, Facebook and website page, and some times you can see us taking pictures and videos from our job to produce content for these platforms. But also making sure to preserve your privacy, we will never be showing your names, address or anything that remains you and your family. And please, if you still feel uncomfortable with that just let us know. Our main goal is always your totally satisfaction. 

As the owner of Raposo Cleaning Services, I take full responsibility for my employees and their actions. If any issues arise, I will personally review unresolved incidents to ensure a fair resolution. We are committed to resolving any situation to your satisfaction. Thank you for choosing Raposo Cleaning Services. If you need clarification on any of these guidelines, please don’t hesitate to contact us.